Verified Payouts

Trips Casino: Your First Withdrawal Is Waiting on the Verification Step

The licence requires us to confirm who you are before money leaves, and the review usually closes within 46 hours.

Start My Verification

Anjouan license ALSI-246307, eCOGRA certified, independent dispute resolution via QUINEL

Proof Underway

The Verification Picture at a Glance

Skim these six lines and you will know exactly who checks, what it costs you and where to write.

Who checks

Trips Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-246307

Review window

46 hours

Required by

Before the first withdrawal

Questions go to

[email protected]

Age confirmed

18+

At the Upload Screen

A Smooth Single Attempt

Keep this open while you gather your files so nothing bounces back for a second round.

Inside Your Account Area

Before touching a camera, look over the verification area of your account to see which items are still marked as waiting. Sharp focus matters more than a quick snap.

Photo Identification Upload

Lay the photo identification flat on a plain surface, avoid glare from overhead lights, and capture all four corners without cropping. Blurry edges are the top reason a copy comes back.

Matching Names

Send a payment method confirmation where the cardholder or wallet holder name equals the name on your profile. A joint account or a friend's card held in someone else's name will stall the review.

When Will I Hear?

Once everything lands complete, our team works through it inside 46 hours and messages you the moment the account opens up. Post only originals, never screenshots of screenshots.

Paper Trail

The Four Files We Ask For

Our team asks only for these items, the same short set every Australian player works through.

Photo identification

ConfirmsYour name and date of birth

Must showFull face, all four corners visible

Proof of address

ConfirmsWhere you live in Australia

Must showYour name, address, recent issue date

Payment method confirmation

ConfirmsThe card or wallet is yours

Must showHolder name matching your profile

Right Before Your Payout

When Does the Identity Check Reach You?

We tell you which check is coming, so nothing at Trips Casino feels like a surprise.

Add a Fresh Payment Method

Add a card we have not seen before and we confirm it belongs to you, so a payment method confirmation joins the other copies we hold.

Send Your ID First

Request your first payout and the licence steps in, because every player must be verified, so send photo identification and proof of address.

A Profile That Matches

Spot a maiden name, a moved address or a shortened first name on file and we pause, asking for a copy that carries the updated detail.

More Room to Top Up

Ask for a higher deposit limit and we check affordability, so proof of address is requested again, sometimes with a selfie.

Showing Where Your Money Starts

Holding an Anjouan Offshore Finance Authority licence under number ALSI-246307 means Trips Casino must follow anti-money-laundering rules, and part of that duty is asking where your funds originate. Treat the request as paperwork, never as suspicion of you.

One or two of these may be requested, depending on how you play.

Recent bank statement
Payslips from your employer
Tax notice of assessment
Contract of sale for property
Letter confirming a gift

Sent Again, Accepted This Time

A Copy That Reads Cleanly. Check the corners and the glare before sending, because we cannot accept a copy we cannot read. Lay the card on a flat, dark surface. Take the shot in daylight, no flash.

Past Its Expiry Date. Send a passport or licence that has run past its expiry date and the copy fails, however good the photo. Renew it, then send the new copy. Check the expiry before you upload.

Details That Line Up. Compare the name and address on the paper with your profile; the check stalls until both agree. Update your profile in account settings. Resend the page showing the change.

Direct clarifications

What a clean file unlocks for you

Plain replies below cover safety, timing, refusals and the licence behind the check.

Is it safe to send my ID to this casino?+

Send your ID through the account area, where 256-bit TLS protects every file in transit, so yes, the copy is safe. Our verification team opens it only to confirm your details.

Can I send my documents from my phone?+

Yes. Phone photos work: place the document on a flat, bright surface and fill the frame. Blur or glare is the usual reason a copy gets returned.

When does the casino need my documents?+

Expect the request by your first withdrawal at the latest, though it may arrive at registration or straight after your first deposit. Our licence makes the identity check compulsory before any payout leaves the account, and a decision usually lands within 46 hours.

Why was my proof of address rejected?+

Look at the reason in our note first: a cropped edge, an expired date or a name that does not match your account. Retake the shot in good light, then write back to [email protected] so the same case stays open.

Which regulator licenses this casino, and what is the number?+

Read our licence details: the Anjouan Offshore Finance Authority supervises us under ALSI-246307. Our AML and identity checks exist because that licence requires them, not because we doubt you.

How long does my verification stay valid?+

Expect another look only if something changes: a new address, a renewed passport or a different payment method. Keep your details current and you will rarely need to send it twice.