Anjouan license ALSI-246307, eCOGRA certified, independent dispute resolution via QUINEL
Average withdrawal processed in 5 minutes, up to A$22,000 per transaction, A$10M paid weekly
256-bit TLS encryption, secure payment methods including PayID, POLi, Apple Pay and Google Pay
Reach a human
Trips Casino Answers on Three Lines
Whichever line you pick at Trips Casino, a person with real answers takes it.
Stuck right now?
Best for anything moving quickly, such as a pending withdrawal or a bonus that did not land. Chat connects you with a person in about two minutes, day or night.
Best for paperwork and anything you want on record. Send proof of address or a payment query to [email protected] and expect a reply within about four hours.
Same straightforward order as everything else here: our team first, the regulator only if we fail you.
Plain Words First
Explain what went wrong to the support team in plain words. Chat and e-mail both accept complaints, and the first person to read it starts the record.
A Reference To Follow
Ask for a complaint reference so you can track progress. Every reply includes one, plus a named person and the deadline we are working to.
Move It Up A Level
Unhappy with that answer, reply to the same thread and ask for a senior review. Pay the complaint email listed by the payments desk alone and it reaches a manager.
Where A Final Say Sits
If the review still leaves you short, you may take the matter to the Anjouan Offshore Finance Authority, which licenses this operator. Lodge it there after our own process closes.
Check The Operator
The Company Answerable For Your Account
Handy when you want to know who is accountable before you deposit anything.
Use this the moment you are stuck mid-session and the clock is against you.
trustWhy does knowing the regulator and licence number matter to me?+
Trips Casino LLC holds its licence from the Anjouan Offshore Finance Authority, licence ALSI-246307, registered as company 598120 at Hombo Road, Mutsamudu. Any page or e-mail claiming other paperwork is not ours.
trustWhat happens when I ask support to shut my account down?+
Tell support and the account is closed at once, so withdraw any balance first. Opening a second account later breaches the one-account rule and costs you both.
trustWhat if the first reply I get does not satisfy me?+
Escalate to [email protected] with your chat transcript, and we review it inside our own process. If the outcome still misses the mark, you take the matter to the Anjouan Offshore Finance Authority.
trustDo I need to wait for daylight before contacting anyone?+
No, our desk runs around the clock, so 3am AEST and Christmas Day are both covered. Live chat and phone answer in about two minutes, e-mail in about four hours.
trustWhat if my identity check drags on longer than promised?+
Verification typically finishes in about 46 hours once your photo identification, proof of address and payment method confirmation are with us. Send all three together to [email protected] and skip the back-and-forth.
trustWhat happens when I want my personal data copied or erased?+
Write to [email protected] and we supply a copy of your data, or delete what we are not obliged to keep, within the rules that bind us. Requests from Australia are handled by the same team.
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